Terms and conditions

The terms and conditions of the “Familia IPS” company

1. DEFINITIONS

The following terms, conditions and restrictions shall be used and shall regulate the liability of the parties in the contract on the transportation of consignment, as well as of additional services concluded between you, as a client, and us, the “Familia IPS” company.

The parties of the contract:

  1. “Familia IPS” VAT: 515594869
    “Familia IPS”, “the company”, “we”, “us”, “our”, “to us”, “by us” – hereinafter referred to as “Familia IPS” company and the employees of “Familia IPS”, as well as partners, agents or individuals and legal entities related to the “Familia IPS” company;
  2. “Customer”, “you”, “your”, “yours”, “beneficiary” – hereinafter referred to as the consignor and/or consignee, as well as the natural or legal person ordering and paying for the transportation of consignment.

“Consignment” further means in the contract the parcels, packages, parcel posts – personal or commercial goods transferred to us by a client who has placed an order to the company and has been agreed and accepted by us for transportation from one address to another or for which we have undertaken to provide other services;

“Transportation” of consignment, hereinafter in the contract is a set of operations and services provided by us in relation to the transportation of consignment; services limited to the acceptance of consignment, transportation of consignment, customs formalities for export / import executed in case of need and the delivery of consignment to the final recipient, in accordance with the contract.

“Other services” hereinafter means all services other than consignment transportation services provided by us, including, but not limited to the services of storage, sorting, combining, consolidation, packaging, installation, additional services and transportation services;

“Prohibited items” – means any goods, materials or means of transport prohibited by the laws, rules, regulations or instructions of the country of origin and/or destination, as well as any other country through which the consignment is transported;

“Invoice”, “receipt” hereinafter, referred to in the contract – as a declarative financial document filled in and signed by the client and/or drawn up by the representative of the company from the client’s words, which states the following: full details of the sender and recipient, the list of consignment items, prescription, weight and estimated cost of the consignment, and also declares that the client has read and agrees with all the terms, conditions and restrictions of this contract.

2. PARTIES TO THE CONTRACT:

  1. Executor – “Familia IPS” company VAT: 515594869
  2. The client – natural or legal person.

Subject matter of the contract: definition of relations

The client concludes a transportation contract or a contract for the provision of certain services, as appropriate, with the “Familia IPS” company, which took over the customer’s goods. According to the contract, the client agrees to the delivery of the consignment for transportation and/or provision of additional services, which involve the processing and transportation of the consignment or of a part thereof, under the conditions established by us. By signing the receipt/ invoice accompanying the consignment, the client also confirms that he/she is informed about the terms, conditions and restrictions of the company.

3. SUBJECT MATTER OF THE CONTRACT:

Upon consignment transportation by the “Familia IPS” company, the client understands and accepts the conditions established in the transportation contract and/or additional services, personally, as well as on behalf of another person who might be interested in this consignment; or in connection with the additional services provided, regardless of whether the transporation contract is signined or not. Our terms and conditions also apply to any other subcontracting entity that collects, transports, delivers goods or provides additional services requested, as well as to the employees of “Familia IPS” company. Only an employee, agent or subcontractor authorized by the “Familia IPS” company can amend the terms and conditions in writing, with the signature of both parties. Shall the client send a consignment or a document with verbal or written instructions, which do not comply with these conditions, the “Familia IPS” company shall not be obliged to comply with such instructions.

4. PURPOSE OF THE CONTRACT

4.1 In case if a different type of contract has been concluded between us and the Client, these terms and conditions shall apply to the contract concluded between the Client and us in respect of the consignment transportation obligations under this contract.

4.2 Upon the conclusion with us of any type of contract, the client agrees to the following: the Company reserves the exclusive right to determine the type of consignment transportation. The purpose of the exclusive right of the company is to optimize the transit time of consignment delivery.

Due to the fact that the security and control of the goods services carried out at the airport operate according to restricted criteria, in order to permit or prohibit the air transportation of goods, for avoiding the additional costs, storage of goods in the airport terminals, fines imposed by to the client, according to the accompanying documents, the company reserves the right to change partially or totally the type of transport.


5. DANGEROUS CONSIGNMENT/ SAFETY

5.1 We do not transport or provide additional services in respect of consignments that are, on our own discretion, or are admitted as dangerous, including, but not limited to, consignments that are displayed in the specifications of ICAO (International Civil Aviation Organization), IATA (International Air Transport Association), IMDG Code (International Maritime Dangerous Goods Code), European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), FIATA (International Federation of Freight Forwarders ‘ Associations) or other national or international legal acts regulating the shipping of dangerous goods or the provision of other services in relation to dangerous goods.

https://www.iata.org/en/publications/dgr/

5.2 The Client understands, guarantees and confirms by this contract that the consignment does not contain prohibited items as specified in Annex 17, ICAO or other national or international regulations governing aviation / maritime security. The client must also provide a full description of the contents of the consignment in the shipping contract (declaration/invoice) or in any other accompanying documents related to the transportation, which does not limit the client’s responsibility to provide this information.

https://www.globaltrademag.com/which-items-are-pro…

5.3 All consignments transported and handled by “Familia IPS” company are subject to security controls and compliance with the rules, restrictions and provisions of international agreements governing the transportation of goods. The consignment is subject to examinations and may include the use of X-ray equipment, scanning equipment, for the presence of explosives and narcotic substances and other security control methods, including physical inspection. Upon the conclusion of the contract, the client understands and agrees that the consignment may be subjected to control at any transit point.

5.4 “Familia IPS” does not accept for transportation consignments containing prohibited items. The Client undertakes not to use the services provided by Familia IPS for any illegal purposes. The client understands and undertakes to accurately and fully indicate in the invoice all the data related to the consignment, as well as to correctly indicate the contact information of the consignor and the consignee. The consignor must ensure proper packaging and marking of consignment places, description and classification of the contents of each place of consignment and attach the necessary documentation for each consignment place (in each separate case), so that they apply for transportation and comply with the requirements of legislation in force.

5.5 The competent bodies of the country of consignment, destination or transit have the right to request information, including your personal data, in relation to your consignment for customs processing and/or security reasons.

5.6. In the event that “Familia IPS” company becomes aware that, without the express written consent of Familia IPS, a consignment has been transported with a value exceeding the amount indicated in the invoice, an additional transportation fee equivalent to 5% of the value of the consignment is applied to other applicable tariffs and any other charges in compliance with these Conditions.